Same-Day Dispatch*

Moments after placing an order, it is picked, packed and dispatched by our team in Slough-Heathrow UK, on the very same working day if ordered by 1 pm. Tracking details are emailed upon dispatch.

due to recent demand, dispatch time would be around 2 days.

* Due to very high volume of orders in Covid-19 situation, our dispatch time would take roughly 2 working days 

Standard Delivery

Free Standard  3-5 Working days delivery within the UK Mainland only.

* Due to the Current Covid-19 situation, and the extremely high volume of orders, our standard delivery time may vary between 4 to 6 working days. Please accept our apology for any inconvenience. 

Next Day Delivery 

Due to the recent high volume of orders and the current situation of Covid-19 taking care of our warehouse staff, we have temporarily stopped this service.  

Return Policy

If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.

Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £14.99 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund. 

All eligible items purchased between 1 November and 25 December can be returned until 31 January of the following year.

Refund

If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 30 days of the date of the purchase. Items must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least 14 days after purchase.

If you are returning an item because of an error on your part, for instance, you order the wrong product, or you simply do not like the product, we will be happy to authorize to return the item at your cost of returning the item back to us, you can use our pre-paid return label for between £4.99 and £14.99 and we will refund the balance. Under no circumstances can we refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

Replacing Damaged Items or Missing Parts

If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item via My Orders.

If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days of pickup. You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item.

If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip. Afterward, you can request a replacement at no extra cost on the My Orders page. 

Postcodes with special Shipping charges:

Following are the list of the postcodes were due to the high shipping charges, we will have to pass the additional shipping charges against the order, we will confirm the additional postage to pay once we process the order. You then can pay the charges and we will release the order via DPD Courier. ( Shipping charges starts from £24.99 to £53.99 depending on the weight and location).

• Aberdeen AB31 - AB35 Two Day
• Aberdeen AB41 - AB54 Two Day
• Northern Highlands AB36 - AB38 Two Day
• Northern Highlands AB55 - AB56 Two Day
• Argyll FK17 - FK21 Two Day
• Northern Highlands HS1 - HS9 2-4 Days
• Northern Highlands IV1 - IV63 Two Day
• Arran KA27 Two Day
• Argyll KA28 Two Day
• Northern Highlands KW0 - KW14 Two Day
• Orkney Shetland KW15 - KW17 2-4 Days
• Argyll PA20 - PA78 Two Day
• Dundee PH15 - PH18 Two Day
• Northern Highlands PH19 - PH29 Two Day
• Northern Highlands PH32 - PH33 Two Day
• Northern Highlands PH45 - PH48 Two Day
• Argyll PH30 - PH31 Two Day
• Argyll PH34 - PH44 Two Day
• Argyll PH49 - PH50 Two Day
• Orkney Shetland ZE1 - ZE3 2-4 Days

Worldwide Delivery

Royal Mail/DPD Europe International Priority 9-11 Working days.