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Return Policy

Return Policy

If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery* in the original condition and packaging.

Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £6.99 and £14.99 for small parcel courier services and from £14.99 and £49.99 for large parcel courier services. This cost will be deducted directly from your refund. 

Refund

If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 30 days of the date of the purchase. Items must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least 14 days after purchase.

If you are returning an item because of an error on your part for instance you order the wrong product, or you simply do not like the product, we will be happy to authorise to return the item at your cost of returning the item back to us. 

Replacing Damaged Items 

If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item via My Orders.

If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days of pickup. You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item.

If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip. Afterward, you can request a replacement at no extra cost on the My Orders page.

If you’ve used the product

It’s fine if the product has been unpacked, but if it’s been used or opened, we can only give you a partial refund. This can be 50% of the product’s cost. If it’s used, then 14 day refund rules will apply.

Need help? Please call 01753 206879 or Email us atLive Help

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